Tag Archives: displeasure


What happens if you get scared half to death twice? Steve Wright

Problems Accessing Value Vault

Several of you like this reader have had problems opening the folders to the value vault.

A Reader:  I hope you are doing well.  I find your blog extremely useful.   I was a student of Prof. Greenblatt’s at Columbia, but I completely agree when you say you can only become a better investor with constant practice, and that just going to an MBA program won’t make you a better investor.

I have had trouble accessing Value Vault for more than 3 weeks now.  I contacted them and they told me that they were working on the fix.  Several other people have begun posting the same problem on their community threads, so hopefully they will take notice and fix it soon.  I have been so desperate to access the files (as I am in between jobs and want to make full use of my time), that I have often waited for several hours to see if the files eventually show up.

Would you be able to check with them and express displeasure on behalf of all us who read your blog and are having problems accessing the files?  Hopefully, they can fix it soon.

My reply: I am so sorry for these problems. My access seems to be fine, but others have had the same problem and have been told that the problem is on www.yousendit.com’s end. They are in search of a fix.

What I am doing now is waiting for them to call me back. If I don’t hear by this evening, I will call again and find out the status of the fix.  Either one of two things will happen within the next week or so:

  • The problem gets resolved through www.yousendit.com. Perhaps for the hardcore users, I could set up an email list to send links to all the videos and for any updates–I will need to research this over the weekend.


  • I move all the videos and files to another service; I just want to make sure that I am not moving from one problem (access issues) to another.

Hopefully, this will be resolved shortly. I will push from my end.